The Peninsula Cardiology Group are committed to providing
quality healthcare for our patients. As a fundamental part of this commitment
staff, practitioners and principals of the Practice recognise the importance of
ensuring that our patients are fully informed and involved in their healthcare.
Peninsula Cardiology Group is, as a health provider bound by
the Health Records and Information Privacy Act 2002(NSW), and the Privacy Act
1988 , this includes both the Australian Privacy Principles and the NSW Health
Privacy Principles. These principles set the standards by which we handle
personal information collected from our patients.
Our practice is committed to protecting the privacy of our
patients. We will ensure that our processes for the collection, storage, access
and destruction of personal and health information are in compliance with our
legal obligations and professional expectations.
Prior to any collection of your personal information we will
seek and obtain your consent or that of your carer/next of kin. We will inform
you of your rights and responsibilities relating to your privacy. You may alter
or withdraw your consent at any time. However, you must let us know if you wish
to change or limit your consent.
What we collect and
As part of our commitment to providing quality healthcare it
is necessary for Peninsula Cardiology Group to collect, store and protect
patient’s personal information. Your personal details, your condition and
treatment will be kept confidential by medical and other practice staff.
Your medical file is handled with the utmost respect for
your privacy. The file will be accessed by your medical practitioner or when
necessary by other medical practitioners working within the Practice when your
normal practitioner is on leave. It is also necessary for our staff to handle
your medical file to address administrative and nursing requirements of
maintaining our Practice. All of our staff members are bound by strict
confidentiality agreements as a condition of their employment and are well
versed in the principles and importance of doctor-patient confidentiality.
You are not obliged to provide us with information, and you
can request to remain anonymous or to use a pseudonym. You need to understand
that anonymity can affect the level of care and treatment we provide to you,
and we may have to decline your request if it is impractical for us to agree
Your information will not be disclose without your
permission unless the law requires it to be given to a designated person or
authority, e.g Medicare. Your consent is obtained when you first come to the
practice. You can change or limit your consent , but you must discuss this with
We will store information securely and protect it from
unauthorised access, use or disclosure. We will not keep it any longer than
necessary and it will be disposed of securely. We will ensure that your personal
and health information is relevant, accurate and up to date. Wherever
practicable we will only collect information from you personally. However we
may also need to collect information from other sources such as your treating
General Practitioner, other Specialists, Radiologists, Pathologists, Hospitals
and Health Care Providers and in an emergency from other family members. We
will make every effort to confirm with you the information collected from
another source as soon as practicable.
Each patient will have a confidential record kept of their
illness and treatment, and access is limited to professionals involved in your
Requesting access to
Access to information must be requested in writing by you.
This assists us in handling all requests properly. All requests will be
discussed with the treating doctor. We may deny access to your medical records
in certain circumstances permitted by law, for example if disclosure may cause
a serious threat to your health or safety.
There is a fee for the administrative costs of retrieving
and providing you with copies of your medical record. If you are requesting
access to the information of another patient, we may not grant access without
that person’s consent. This can include access to a family member’s health
If you believe that the information we have about you is not
accurate, complete or up to date, we ask that you initially contact the
practice to make an appointment to attend in person, so that we can verify your
identity before correcting the information.
Making a complaint
If you suspect your privacy may have been breached or you
are unhappy with our response to a request for access, we ask that you speak
with the practice manager or your treating doctor as soon as possible. We may
request that you make your complaint in writing. Again, this helps us
investigate your concerns thoroughly. We will respond within 30 days of
receiving your complaint. If you are dissatisfied with our handling of your
complaint or the outcome you may make an application to the Australian
Commissioner or the Privacy Commissioner within New South Wales.